Frequently Asked Questions
How much does shipping cost?
Email subscribers receive free U.S. standard shipping on orders $100+.
When will I get my order?
Each piece is handmade by Jessie in our studio. Orders are typically created and shipped within 5 business days. Delivery estimates reflect this production window plus the carrier’s transit time.
Some items, including personalized items, additional time may be required.
If you're ordering for a special occasion or deadline, please contact us at info@mottestudio.com.
What is the return policy?
Each piece is handmade with care, and most items are made to order. For this reason, we are unable to accept returns or exchanges at this time.
If your order arrives damaged, please contact us at info@mottestudio.com within 5 days of delivery and we will arrange a replacement or resolution.
I want something custom...
Weddings? Brand events? Personalized touches? We love working with clients to create one of a kind pieces! Please reach out at info@mottestudio.com