FREQUENTLY ASKED QUESTIONS
FAQ
Shipping Costs
Email subscribers receive free U.S. standard shipping on orders $100+.
Shipping Time
As each piece is handmade by Jessie, we aim to ship most orders within 5 business days plus transit time. Some items, including personalized items, may require additional time. If you're ordering for a special occasion or deadline, please contact us at info@mottestudio.com.
Returns
Each piece is handmade with care, and most items are made to order. For this reason, we are unable to accept returns or exchanges at this time.
If your order arrives damaged, please contact us at info@mottestudio.com within 5 days of delivery and we will arrange a replacement or resolution.